COVID-19 – Updated Travel Information

19^th Jul 2021

As of today, most of the covid restrictions are lifted by the government after 16 months. Despite easing of restrictions, we strongly recommend that all our staffs, guests and visitors to wear masks when they in our hotels particularly in the public areas.

14^th May 2021

We are happy to announce that as of 17^th May 2021 GEM Hotels will reopen for general bookings.

Overnight stays are restricted to groups of up to 6 people or 2 households/bubbles in line with government guidelines. Where reasonably necessary, there is an exemption to the social contact limits for residential visits organised by schools, colleges, further education and higher education providers for educational or educational training purposes. Guests should stay socially distanced from anyone they do not live with or share a bubble with.

We continue to prioritise the safety and security of our guests, employees and contractors. Please mitigate any risk of infection by adopting the practices advised by the Government from time to time.

We reopen with strict hygiene and cleaning protocols in place across our hotel estate, digital menus, digital Hotel information portal and with social distancing measures in place, in compliance with all Government guidelines to keep guests, employees and contractors safe. Key changes around our food and beverage provision are detailed at each hotel. Please do ensure that you follow all of our safety guidelines when checking in. You will receive appropriate safety information with your booking confirmation. Thank you for your cooperation.

Click here to find further details on Government guidance.

1^st March 2021

Whilst all Gem Hotels are currently opened for the in-house guests, for those who have to travel for work purposes including educational, training and for other reasons which are set out by the government guidelines. More details on Government Guidance

We are hopeful that we will reopen to all guests on May 17, in compliance with current government guidelines.

Dec 15^th 2020

Whilst all Gem Hotels are currently opened to business and leisure guests alike, from Wednesday 16th December in compliance with current government guidelines Gem Hotels will only open for the in-house guests, for those who have to travel for work purposes including educational, training and for other reasons which are set out by the government guidelines. More details on Government Guidance

Nov 2^nd 2020

Whilst all Gem Hotels are currently opened to business and leisure guests alike, from Thursday 5th November until 2nd December 2020 in compliance with current government guidelines Gem Hotels will only open for the in house guests, for visitors from abroad who are on holidays , for those who have to travel for work purposes and for other reasons which will be set out by the government. It is anticipated that these will include Key workers and those required to stay for health and educational reasons.

London July 2^nd 2020

We are happy to announce that Gem Hotels will reopen for general bookings from July 4^th 2020.

We continue to prioritise the safety and security of our guests, employees and contractors. Please mitigate any risk of infection by adopting the practices advised by the Government from time to time.

We reopen with strict hygiene and cleaning protocols in place across our hotel estate, digital menus , digital Hotel information portal and with social distancing measures in place, in compliance with all Government guidelines to keep guests, employees and contractors safe. Key changes around our food and beverage provision are detailed at each hotel. Please do ensure that you follow all of our safety guidelines when checking in. You will receive appropriate safety information with your booking confirmation. Thank you for your cooperation.

For further information or assistance, please do not hesitate to contact us directly.

Following Government regulations we are currently able welcome guests who are Key Workers, working in essential sectors or those who require accommodation as their primary residence being unable to travel or return home.

Rooms are allocated on single occupancy basis however double/twin bedded rooms are available for guests who would usually share a residence and can present evidence accordingly.

Our food and beverage provision is limited to Room Service only and other services and facilities, including daily housekeeping, may be restricted in order to prioritize the health and safety of our guests and team members.

We are carefully monitoring the Government, NHS and WHO statements concerning the Coronavirus (COVID-19) and we are following their recommendations as the welfare of our guests and partners is of vital importance.

Daily our hotels are working to ensure that they meet the latest guidance on cleanliness and hygiene in guest rooms and public areas:

GEM HOTELS are taking specifics steps in cleanliness which include:

• Hands Hygiene: Correct and regular handwashing is critical to support the battle of spreading viruses. Our teams are reminded in their daily meetings that cleanliness starts with this simple action, which is important for their health and that of our guests.
• In-House training: In addition to training on hygiene procedures our staff is also completing a COVID-19 awareness training.

• Up to date information:

  GEM HOTELS management teams are on standby to support the hotels and coordinate with local authorities.

Cleaning Products and Procedures: We have reviewed and enhanced our cleaning products range.

• Bedrooms: Our hotels use cleaning and sanitizing procedures to clean bedrooms after guests departure and before the next guest arrival
• Public Areas: Our hotels have increased the regularity of cleaning and disinfecting in public areas, paying extra attention to the Reception desk, lifts, door handles and public bathrooms.

Updated information available on https://www.nhs.uk/conditions/coronavirus-covid-19/

Cancellation Policy:

In response to the current challenges in the current market, GEM HOTELS is devoted to guaranteeing our customers flexibility. As a result we are implementing the following policies:

• Guests with existing reservations arriving from 4^th of July onwards, including reservations with pre-paid rates that are usually more restrictive:
  • -We will allow free date changes for Prepaid bookings - notifications must be received at least 24hrs prior to the arrival date. Only applicable for bookings from the countries where travelling restrictions are in place.
  • -We will allow free cancellation for Flexible bookings - notifications must be received at least 24hrs prior to the arrival date.

* Please note that amendments to the prepaid reservations will be subject to availability and any rate changes depending on period chosen and availability.

*Important:

• Exclusions may apply depending on the period requested (peak dates).
• Relocations can be offered within our group of Hotels.
• Individual reservations booked into a pre-existing Group block booking, please refer to cancellation terms quoted at the time of the booking.
• For Group organisers questions on terms and conditions of group contracts, please contact the hotel or our Central Reservation Office – reservations@gemhotels.com
• For Events organisers questions on terms and conditions of events contracts, please contact the hotel or our Events Office – events@gemhotels.com

Guests who booked via a third-party travel agency are advised to contact their booking provider for assistance and more information on their policies.

At Gem Hotels we believe it is in these challenging times that the power of hospitality is needed most of all. Whether you are travelling now or in the future, our team members are ready to welcome you.