Terms and Conditions

By accessing this Site or by being a member of the Site, you agree to these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this Site.

"You" means the user of the Site, "we", "us" and "our" means Globalgem Hotels Ltd t/a as Gem Hotels and all of its associated and subsidiary companies, "Site" means the Site on the World Wide Web located at www.gemhotels.com , "Content" means the information and other material including Photography and films sequences available within the Site. "user" means someone who has signed up online for hotel information.

Rights granted/Rights reserved
The Content is for your personal use only and you may download the Content onto only one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish, commercially exploit or create derivative works from the Content.

Availability of the website
You acknowledge that it is technically impossible to provide the Site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the Site; and that the operation of the Site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks. We and/or our suppliers may make improvements and/or changes in the Site at any time.

In no event shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers has been advised of the possibility of such loss or damage. Your statutory rights in relation to any goods or services purchased through the Site are not affected.

Data protection
Because your privacy is important to us,Gem Hotels operates by these principles: we explicitly ask when we need information that personally identifies you ("Personal Information"). For example, if you wish to register as a member of www.gemhotels.com, we ask you for your name and email address. We provide your Personal Information to necessary third-party merchants when you purchase services through www.gemhotels.com. We also use your Personal Information to operate gemhotels.com and, occasionally, to inform you of new features, special services, offers and products from Gem Hotels.Gem Hotels may carefully select other companies to send you information. If you wish to discontinue receiving information from Gem Hotels on behalf of suppliers or directly from other suppliers, you may opt out by indicating on the supplier or user admin preferences page that you do not desire to receive any promotional material.To make sure that your Personal Information for your member registration is correct and current, you may review and update your customer information at any time. For more details on data protection, please visit https://www.gemhotels.com/privacy-policy/


Currently, we do not take card details over the telephone or by email, instead guests are requested to make payment via bank transfers.

Prepaid/ Saver Rate: The credit card holder must be present upon arrival with the credit card used for the payment. No third party credit card will be accepted. Contact our Reservations team if you're booking for a 3rd party.
The Hotel reserves the right to cancel any reservation should it believe that the reservation is being used for commercial use rather than for personal use or if it believes that the reservation is false, fraudulent, speculative
or is a reservation in anticipation of demand.

The cancellation policy may vary according to the rate booked. Please refer to the individual full rate description upon booking for specific cancellation terms relating to your particular booking.
Cancellation rules apply for all bookings. The following cancellation charges will be payable. Cancellation charges are not refundable or transferable in the event of the person(s) to whom they apply cancelling. The liability of Globalgem Hotels Ltd t/a Gem Hotels in respect of any breach of these Terms and Conditions, including implied Terms shall not extend of any consequential loss whatsoever suffered by the client or their guests.
In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your reservation, even if it was automatically confirmed by us.
Gem Hotels retain the right to refuse or cancel a reservation where the hotel considers that the reservation might prejudice the Hotel’s position or reputation.